Placing an Order
How do I place my order?For assistance placing an order, please call 1-800-542-3697.
How do I cancel my order?Your order can be cancelled at any time before it is shipped. Please call customer service at 1-800-542-3697 for assistance.
What if an item I ordered is "back ordered?"If an item you ordered is on "Back Order" then we will keep you updated on the status of when you can expect your item to ship. In the meantime, any additional supplies you order will be shipped seperately to you without any additional shipping cost.
I am confused about which products I should order - Do you offer assistance?We are here to help you prepare! Call us at 800-542-3697 to speak with one of our disaster preparedness advisors.
What sort of payment options do you accept?
We accept the following credit cards: VISA, Mastercard and American Express. We cannot accept Discover cards at this time. You can also pay using PayPal money transfers, personal/business checks, and wire transfers. If you would like to pay by check, please remember to allow enough time for the check to clear before your order is shipped. We accept only PayPal or Wire Transfers outside the U.S. and Canada.
Your shopping cart is not accepting my credit card. What should I do?
Our shopping cart is built with anti-fraud protection. Sometimes the card will be declined because of an address mis-match or for other reasons. Please contact us if you are encountering problems with the shopping cart and we will do all we can to assist you in placing your order.